Frequently asked questions
HOW CAN I PAY ON MAUDVANDENBEUSSCHE.COM?

We offer our clients three different ways of payment: by credit card (Visa and Mastercard), Paypal, or by bank transfer. In order to secure all bank transactions, we use verified Mollie and PayPal certificates.

Please note that if you chose the bank wire method, your order will be processed once we have received the payment.
WHERE DO WE SHIP?

Orders are shipped from Belgium via UPS.
Shipping costs are borne by the customer and are fixed according to destination.

Belgium: 8€
European Union: 15€
International: from 30€

International orders may be subject to customs duties and taxes, payable by the customer.

The return costs are on the buyer’s expenses.
HOW CAN I TRACK MY ORDER? HOW LONG DOES IT TAKE?

Every client receives a tracking number with the confirmation e-mail while the order has been shipped.

All packages leave the warehouse within seven (business) days after the order has been placed.

Orders shipped in Belgium are delivered within 7 business days.

International orders may vary on the carrier.

Note that we do our best to deliver in a very short time.
CAN I RETURN MY ITEM(S)?

If you find one (or more) item(s) to be unsuitable, you can return your order within a period of 14 days (after delivery), if applicable.

Exchanges are also accepted, if applicable. In case you want another product, you would need to place a new order.

Please note that only returns that are completed and under several conditions are accepted (check the returns policy).

Returns must be addressed (at the client’s expenses) to the following address:

Traversée Srl

Avenue Beau Séjour, 22

1180, Uccle

Belgique


Dot not forget to include the return sheet found on your package, filled in with your name, order number and reason of return.

Be sure to keep the tracking number until we get your order!
WHEN WILL I GET MY REFUND?

If applicable, you will receive an email letting you know when the refund has been made. Please allow 7 to 10 working days to process your return package.
CHANGING OR CANCELLING AN ORDER?

Please immediately contact us at order@maudvandenbeussche.com 

If you order hasn’t been processed, we will do our best to respond positively to your request. 
MY ORDER HAS A DEFECT/I RECEIVED THE WRONG ITEMS. WHAT CAN I DO?

Please contact order@maudvandenbeussche.com, we will find a quick solution to resolve this issue. Any question? Please contact us at contact@maudvandenbeussche.com or via our social networks, we are there to help you!